Keeping you delighted with our products is our ultimate goal. The information below defines our commitment and dedication with providing you with the highest quality products.
If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. When you buy our products from this web site we want you to try our products absolutely risk-free. If you are not satisfied with any of our products purchased from this web site, please return it for a full refund. (This offer does not include postage costs for the return of the product). Please send it back to us in an undamaged condition with original packaging and your original receipt. All returns are subject to us receiving the item back within 21days of receipt of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please send an email to: firstname.lastname@example.org
Please include the following information:
- Your Invoice or Order ID number.
- Your name and address
- A description of the item you are returning and the reason for the return.
- Whether you would like a refund or exchange. If you wish to exchange it for a different product, please include the name of the replacement product.
And of course, if you would like to offer your feedback concerning improving the product, we would definitely appreciate it.
Your feedback is very important to us!